Current Openings

Job Description:

Monitor all WAN and LANs and work with service providers on any voice / data circuit issues

Help configure, install, monitor, and troubleshoot routers, switches, wireless networks, and phones at any of our locations

Help configure and manage firewalls at the branch and data center levels

Assist with updating software / firmware on existing solutions in the field

Assist sales with providing solutions to customer needs and problems

Research and evaluate new networking technologies

Assist in planning, consulting with vendors for purchases of hardware, software and/or services

Keep current with new products for system / networking enhancements

Assist with network security support

Provide tier II helpdesk support to our employees and customers

Assist tier I with resolving issues as necessary

Participate in departmental projects as required

Qualifications:

CCNA Required, Security+ a plus

Excellent customer service skills

Excellent organizational and problem solving skills

Comfortability in working in a close team environment

Knowledge of TCP/IP networking IPv4, IPv6, BGP, EIGRP, static routing

Knowledge of DHCP, DNS, and VPNs

Knowledge of Cisco terminology and command line

Experience with the following is a plus: Cisco ASA, Cisco Call-Manager, Cisco WLC for wireless access points, MPLS and QOS, Microsoft DNS, Active Directory, CUBE, and CME.

Experience in working within a Desktop Support environment is a plus

Cat5 cabling experience is a plus

Linux terminology and command knowledge is a plus

Experience in using a "ticketing" system to manage workload is preferred.